Accessibility Statement

Last Updated: January 1, 2020

Spark Holdco, LLC and its affiliates Spark Energy, LLC, Spark Energy Gas, LLC, CenStar Energy Corp., CenStar Operating Company, LLC, Oasis Power Holdings, LLC, Oasis Power, LLC, Electricity Maine, LLC, Electricity N.H., LLC, Provider Power Mass, LLC, Major Energy Services, LLC, Major Energy Electric Services, LLC, Respond Power, LLC, Perigee Energy, LLC, Hiko Energy, LLC, Verde Energy USA, Inc., Verde Energy USA Connecticut, LLC, Verde Energy USA DC, LLC, Verde Energy USA Illinois, LLC, Verde Energy USA Maryland, LLC, Verde Energy USA Massachusetts, LLC,  Verde Energy USA New Jersey, LLC, Verde Energy USA New York, LLC, Verde Energy USA Ohio, LLC, Verde Energy USA Pennsylvania, LLC, Verde Energy Solutions, LLC, Verde Energy USA Commodities, LLC, Verde Energy USA Trading, LLC, Verde Energy USA Texas Holdings, LLC, Verde Energy USA Texas, LLC  (collectively referred to as “us,” “we,” “our,” or “Company”) take steps to provide for accessibility and usability of this website, mobile applications, and all digital assets contained or offered therein including our Privacy Policy (collectively, our “Services”).  While we strive to provide accessibility and usability for users, it may not be possible in all areas of the website with current technology and other restrictions.

This Accessibility Statement is integrated into our Terms & Conditions of Use (“Terms & Conditions”).  Please carefully read our Terms & Conditions before using our Services.  By using our Services, you agree to be bound by the Terms & Conditions, including the MANDATORY ARBITRATION AND CLASS ACTION WAIVER AGREEMENT described in Section X of the Terms & Conditions.  If you do not agree to these Terms & Conditions, then you must not use our Services.

Accessibility Needs

If you have difficulty accessing or using any element of our Services including our Privacy Policy, please contact us at accessibility@sparkenergy.com.  When you contact us, please be sure to tell us:

• The nature of the accessibility issue;
• The format in which you prefer to receive a response;
• The web address you are emailing about; and
• How we can contact you.

We will work with you to try to provide the information, service, or transaction you seek through a communication method that works for you and is consistent with applicable law.  You may also want to consider taking a few steps that may make navigating our Services easier for you, like changing the size of text on the Services.  You can visit the website My Computer My Way which provides lots of advice on how to make your computer easier to use.